Privacy Policy

We collect information you give us and information gathered automatically when you use our website and services. Personal Information • Full name • Email address and phone number • Billing and payment details (processed securely by our payment partner) • Booking details such as stay dates, room or apartment, number of guests, and special requests Booking & Transaction Information • Reservation, spa, dining, and vehicle pickup requests • Payment and receipt history Device & Usage Information • Device type, browser, and operating system • IP address and approximate location • Pages visited and how you interact with our site

We use your information to: • Process and manage your reservations and payments • Confirm bookings and send updates, receipts, and reminders • Provide guest support and respond to your enquiries • Personalise and improve your experience on our website • Detect, prevent, and address fraud or security issues • Comply with legal, tax, and regulatory obligations

We do not sell your personal information. We share it only with: • Trusted service providers who help us operate, such as our payment processor (Paystack), email, and hosting providers • Professional advisers and authorities where required by law • Partners you ask us to engage, such as a vehicle pickup service you book Every partner is required to protect your data and use it only for the agreed purpose.

Payments are processed through secure, encrypted channels by our payment partner, and we never store your full card details on our servers. We apply administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We use cookies and similar technologies to keep the site working, remember your preferences, and understand how it is used. You can control or disable cookies through your browser settings, though some features of the site may not work as intended without them.

We keep your information only for as long as necessary to provide our services, meet legal and accounting requirements, and resolve any disputes. When it is no longer needed, we securely delete or anonymise it.

Depending on your location, you may have the right to access, correct, update, or delete your personal information, object to certain processing, or withdraw your consent. To exercise any of these rights, please contact us using the details below and we will respond in line with applicable law.

Our services are intended for guests aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can remove it.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above and, where appropriate, notify you. Your continued use of our services means you accept the updated policy.

If you have any questions about this Privacy Policy or how we handle your information, please contact us: Retiro Del Rocio No. 1, Off Liberty Boulevard, Millionaire Quarters, Jos, Plateau State Email: hello@retirodelrocio.com Phone: (+234) 7012623680